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Our quality standards

for an unforgettable family holiday in the mountains

1.) We love dogs, cats, hamsters, turtles, snakes and also spiders, but we think that they feel better at home in their usual environment. Therefore we are not able to accept a reservation with pets.

2.) All our apartments are non-smoking-apartments. Therefore we ask our guests to not smoke in the apartments.

3.) The access to our Family Chalet Resort as well as all our offers, services and infrastructures are reserved exclusively for our guests. For families, that are not staying in our resort, the access to our village - for a visit of other guests or for other reasons - as well as the use of our infrastructures and offers is not allowed.

4.) All our apartments are well equipped and offer everything you need in your family holiday. It is not allowed to bring your own furniture or to change or remove our apartment furniture.

5.) In every apartment you can find one baby bed. A second baby bed is not possible as there is not enough space in the bed room. Therefore it is neither possible for us to offer you a second baby bed, nor possible for you to bring your own baby bed. On the spot you can rent instead a fall-protection for the normal bed for free.

6.) We ask our guests to deposit their bikes in our free bike deposit as it is not allowed to park them in or before our chalets.

7.) We ask our guests to deposit their ski equipment in our free ski deposit, as it is not allowed to take it to our chalets.

8.) A stay in our apartments is possible for the number of people that is indicated in the reservation. It is not possible to arrive in more people as agreed during the booking process. On the other hand it will be charged the total sum if there will arrive less people than indicated in the reservation.

9.) The apartments of type A, B and C are "one-family-apartments" and therefore bookable for one family only. A stay in one of these apartment types in two or more families is not possible.

10.) The apartments of type D and E are bookable for one or two families. A stay in one of these apartment types in three or more families is not possible.

11.) For the cars of our guests we offer a parking area for free in front of our village with enough spaces for all our guests. It is not allowed to park inside our village, in front of the small commercial centre next to our resort or in front of the neighboor building.

 
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