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Booking infos

General information
On arrival the apartment will be ready at 16.00 o’clock.
On departure we ask to leave the apartment until 09.00 o'clock.
In case of changes of the reservation, administrative fees can be charged.
Certain offers and services can be provided only with a certain minimum stay.
In exceptional cases, deviations of the offers can be possible.

Please note that we create our offers according to the respective season for enabling an unforgettable holiday with services that match perfectly to the season. Therefore the included services can vary from summer to winter. A transfer of the included services from one season to the other season is not possible!

Pets
We love dogs, cats, hamsters, turtles, snakes and also spiders, but we think that they feel better at home in their usual environment. Therefore we are not able to confirm a reservation with pets. Anyway the Feriendorf reserves the right to accept pets in exceptional cases (f.e. guide dog).

Cancellation policy
Until 90 days before arrival - administrative fees
90 - 30 days before arrival - 30% of the total sum
30 - 14 days before arrival - 80% of the total sum
Within 14 days before arrival - 100% of the total sum
No show/delayed arrival/early departure: 100% of the total sum.

Eventual deposits cannot be re-transferred.
Apart from the conditions above, the provisions of the "Austrian hotel regulations" are valid.
This cancellation policy is valid for both contracting parties.
We recommend to book our offer "Full Flexibility". 

Full Flexibility
Our offer "full flexibility" will protect your family from the costs caused by a cancellation of the holiday, a delayed arrival or an early departure due to the following reasons:
- unexpectedly occurring serious illness of an insured family member or a first-grade relative
- serious physical injury caused by an accident or death of an insured family member or a first-grade relative
- severe pregnancy complications of an insured family member
- loss of job without fault, as a result of notice of termination issued by the employer, of an insured family member
- serious damage to the property at the place of residence of the insured family (e.g. flood, storm, fire)

In case of a cancellation due to the mentioned reasons, there will be only charged the costs for full flexibility (Euro 10,-- per night and apartment) as well as a 10% self-retention of the price for the not-consumed nights. In case of cancellation, we ask to send us within one week a written confirmation in the form of a medical certificate or an attestation of an official authority. The difference to the paid deposit will be credited for a future stay of your family in our Family Chalet Resort. The offer will be valid with our written booking confirmation and will stop with the end of stay. It is only valid for your apartment reservation in our resort. Other damages are not included. It is subsidiary to eventual other existent insurances.

Apartments
The apartments of type A, B and C are one-family-apartments and therefore they are bookable for one family only. A stay in one of these apartment types in two or more families is not possible.
The Feriendorf reserves the right to occupy the apartments not with the maximum number of people in certain periods.
The Feriendorf reserves the right to book certain apartments in certain periods only in combination with certain services.
It is not allowed to stay in the apartment with more people as indicated in the reservation.

Pre-payment
For fixing a reservation there is necessary a deposit of generally 30% of the total amount, excluding bank charges.
All detailed information regarding the deposit you will receive after confirming our offer or after concluding the online booking process. Your reservation will be binding with our written booking confirmation.
The Feriendorf Hochpustertal reserves the right to require 100% of the total sum prior to arrival.

Final payment
The final payment can be carried out by bank transfer (at least 5 days before arrival) or locally at the check-in in cash or by debit card.

Minimum stay
Generally our apartments are bookable only from Saturday to Saturday for a minimum stay of 7 nights. In case of gaps in our booking schedule apartments can be booked also for less than 7 nights for a short stay price. In some weeks and for some apartment types a minimum stay of more than 7 nights could be requested.

Packages and special offers
Packages and special offers can include other booking and cancellation conditions as indicated above. In that case the deviant conditions have to be indicated in the detailed description of the package / special offer.

 
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